Frequently Asked Questions | York Barbican
We can’t wait to welcome you back to York Barbican, and our number one priority is making sure your visit is as safe and fun as possible.  Read more

Frequently Asked Questions

What are you doing to keep us safe?

We can’t wait to welcome you back to York Barbican. Our number one priority is making sure your visit is as safe and fun as possible. When you visit us we’ll be operating under the most up to date guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.

Please click here for our most up to date additional terms of entry and safety measures.

Are there any Covid-19 restrictions in place at your venue?

Our additional safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we normally operate here. please read all the information on this page and check back regularly before attending your event.

What are your Box Office opening times?

Our box office is only open for customers on show nights from 5pm.

How do I book a ticket?

For more information, please check our Buying Tickets page.

What if I have accessibility requirements?

We pride ourselves on being accessible to everyone, and our team will do all that we can to ensure your visit to York Barbican is the best possible.

Designated seating within the York Barbican caters for wheelchair users and their carers or those with walking difficulties. We also offer lowered counters and accessible toilet facilities.

For more information, please read our Accessibility page.

Will I be charged a booking fee?

All tickets are subject to a booking fee and possible handling charge (these amounts are set in relation to the ticket price) and a venue facility fee of £1.50.

The venue facility fee covers costs associated with managing our Box Office, such as running our website and booking line and the extensive measures added for public safety relating to increased COVID hygiene protocols.

For more information, please check our Buying Tickets page.

When will I receive my tickets?

Your phone is your ticket. Locate your tickets in your Ticketmaster account, or in your app. When you go mobile, your tickets will not be emailed to you or available for print.

I can't find my tickets, what can I do?

You can always find your tickets by logging into your Ticketmaster account. 

I can no longer attend an event, can I get a refund?

Tickets for our shows are non-refundable, however, if you have booked tickets through Ticketmaster you can resell your tickets through their fan-to-fan resale ticket exchange.

What items are not allowed into the venue?

Backpacks, holdalls, luggage, oversized bags and cushions. (Bags larger than 35cm x 40cm x 19cm will not be permitted)

In addition, the following items are also not permitted into the venue or anything else which we deem to ruin the enjoyment or viewing experience of others;

  • Backpacks, holdalls, luggage, computer bags and cushions*
  • Glass, cans, aluminium bottles or thermoses of any kind including any liquid products which can be consumed*
  • Perfume bottles or deodorant cans
  • Flammable liquids in any container
  • Laser pens/pointers
  • Video cameras and professional cameras
  • Laptop computers, Ipads and Go Pro’s
  • Large/golf umbrellas
  • Knives or weapons of any kind
  • Illegal drugs or substances
  • Alcoholic beverages
  • Signs, banners or flags on poles, staffs or selfie sticks
  • Animals (except service animals to aid persons with disabilities)
  • Air horns, whistles, cowbells or other noise-making distractions
  • Projectiles (Frisbees, beach balls, footballs etc)
  • Aerosol cans (hairspray, mace pepper spray etc)
  • Fireworks, confetti or glitter bombs or sprays
  • Balloons
  • Use of wheeled footwear, skateboards
  • Food
  • Masks and helmets
  • Large studs and chains
  • Anything else which we deem to ruin the enjoyment or viewing experience of others

* Exceptions will be made for those with medical requirements and/or special needs

Do you accept cash payments in the venue?

York Barbican is a cashless venue and we encourage you to use contactless or card payments where possible.

Can I bring in food & drink?

It is our company policy not to allow guests to bring their own food and beverage into the building, and a varied range of refreshments are available inside the venue.

How do I find out event times?

Please visit our 'Event Timings’ page. All timings are approximate and subject to change and we'd advise arriving as early as possible to avoid queues and missing any of the show. 

The venue curfew for an evening event is 11pm unless stated differently. We do not list end times both for security reasons and because running times can vary due to the nature of live events

I left something at an event, what can I do?

If you have left something behind during a recent visit to York Barbican, please use our contact form and provide the details so our team are able to help. Lost property items will be stored at the venue for one month after the event before being donated to charity.

Are there any age restrictions for shows at York Barbican?

Our normal policy is that U14's must be accompanied by an adult, and no U14's are allowed in the standing areas for our standing shows.

Some shows may have different age restrictions, so please check the event page for further details before booking your tickets.