FAQs | York Barbican

BOOKING LINE

0203 356 5441

Public safety continues to be our priority, and we’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks, large bags or large/golf umbrellas and you will be screened upon arrival.  Read more

FAQs

HOW CAN I BOOK TICKETS?

You can book tickets through our website by heading to our ‘What’s On’ page, by phoning our booking hotline on 0203 356 5441, or by visiting the box office in person during our opening hours.

For everything you need to know about buying tickets, please click here.

WILL I BE CHARGED A BOOKING FEE?

Booking fees cover the costs associated with managing our Box Office, such as running our website and booking line. 

Although we try to keep these as low as possible, we do not have our own ticketing platform, which is why we hire Ticketmaster for these services.

All of our ticket sales through Ticketmaster are subject to booking fees, however, we always display the prices in full on our website, and you will see a full breakdown of the price when booking tickets via Ticketmaster.

For everything you need to know about buying tickets, please click here.

WHEN WILL I RECIEVE MY TICKETS?

When booking tickets you will be able to choose your delivery method.

Print-at-Home tickets will be available online to download almost instantly and is the quickest and cheapest delivery method.

If you would like your tickets posted to you, you should receive your tickets no later than two weeks before the show.

If you would prefer to collect your tickets from our box office, you can do so any time before the event.

If you haven’t booked your tickets through us directly, we advise getting in touch with your point of purchase for further information.

I CAN'T FIND MY TICKETS, WHAT CAN I DO?

If you have booked print-at-home tickets, you can log back into your Ticketmaster account and simply download these again.

We can also reprint your tickets for you for a fee of £2.50 if needed, and advise that you get in touch with our Box Office.

HOW DO I REDEEM A LNER DISCOUNT CODE?

We have partnered with LNER to offer our customers 20% off selected advance fares when you purchase tickets for York Barbican.

If you book tickets directly with Ticketmaster for one of our events, you will receive a 20% discount for future travel on selected Advance LNER train fares. 

Your discount code will be emailed directly to you the month following your purchase.*

*Please note you will need to be signed up to receive marketing communications from York Barbican to receive your unique code by email.

I CAN NO LONGER ATTEND AN EVENT, CAN I GET A REFUND?

Tickets for our shows are non-refundable, however, if you have booked tickets through Ticketmaster you can resell your tickets through their fan-to-fan resale ticket exchange.

To find out more details, please click here.

HOW DO I GET TO YORK BARBICAN?

York Barbican is only a short walk from the city centre and is well connected to public transport.

For everything you need to know about getting to our venue, please click here.

WHAT CAN I BRING INTO THE VENUE?

For security reasons, certain items are not permitted into the venue such as backpacks and large umbrellas.

We advise all customers to read our list of prohibited items by clicking here.

WHY CAN'T I BRING FOOD OR DRINK INTO THE VENUE?

It is our company policy not to allow guests to bring their own food and beverage into the building.

The theatre endeavours to raise awareness to customers of this policy by printing on the reverse of tickets and on all ingress routes and above doors it clearly states that refreshments or refreshment containers are strictly prohibited.

A varied range of refreshments is available inside the venue.

HOW DO I FIND OUT STAGE TIMES FOR MY EVENT?

All event times are approximated and subject to change, but we try to display all event information on our website.

We always advise that you arrive at the earliest times advertised to ensure you have plenty of time to enter the venue and get to your seat.

To view event information, please visit our ‘Your Event’ page.

ARE THERE ANY AGE RESTRICTIONS FOR YOUR SHOWS?

Our normal policy is that U14's must be accompanied by an adult, and no U14's are allowed in the standing areas for our standing shows.

Some shows may have different age restrictions, so please check the event page for further details before booking your tickets.

WHAT IF I HAVE ACCESSIBLE OR MEDICAL REQUIREMENTS?

We pride ourselves on being accessible to everyone, and our team will do all that we can to ensure your visit to York Barbican is the best possible.

Designated seating within the York Barbican caters for wheelchair users and their carers or those with walking difficulties. We also offer lowered counters and disabled toilet facilities.

For more information on Accessibility, please click here.

HOW CAN I STAY UP TO DATE WITH YOUR LATEST ANNOUNCEMENTS?

Make you follow us on social media to stay updated with all of our exciting announcements, or sign up to mailing list which will give you access to announcements and exclusive presales.

To join our mailing list, please click here.