Accessibility | York Barbican

BOOKING LINE

0844 854 2757

Public safety continues to be our priority. We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here.  Read more

Accessibility

Access at York Barbican

By letting us know your access requirements we will, where possible, seat you appropriately.

York Barbican has step-free access into the auditorium, meeting rooms, restaurants and bars. The first floor is accessible via a lift. Please see below for information about accessible seating in the auditorium.

There will be a hearing enhancement system in the auditorium, more details will be available once this is installed.

Where patrons with disabilities need a carer to assist and attend an event, the combined cost will be equivalent to the full cost of one ticket.

Accessible Seating

Wheelchair spaces are located on Balcony Level in the ‘slips’ and in Stalls on either row A or row AA, whichever is the front row.

Level access seating is located on Balcony row A and Stalls rows A, AA and BB (where rows AA and BB are present). Each row B and above on both Stalls and Balcony involves 2 shallow steps.

Priority Accessible Seats are available to book for those who require level access. These seats also have extra leg room and are suitable for those with assistance dogs or who normally require an aisle seat.

Accessible Booking

For all accessible booking enquiries, please call our accessible bookings team on 01904 600031. This is a dedicated accessible booking line for access customers only, and is open between the hours of 10am - 2pm when the box office is open. Alternatively you can email us at ticketing@yorkbarbican.co.uk with your contact details, and a member of our team will call you back. For all other booking enquiries, please call 08448542757.

Main Entrance and Foyer Areas

The main entrance/Box Office entrance of York Barbican has level access from the piazza on Paragon Street. Disabled parking spaces are available at nearby Q-Park Kent Street

The ground floor foyer spaces are all level access. There is a lift to the upper level (Balcony) of the Barbican. The lift has voice announcements and raised lettering on the control panel.

All bars and the Box Office have low level counter positions.

An accessible toilet is available on both floors of the Barbican.

Hearing and assistance dogs are welcome throughout the building and auditorium. Dog mats are available on request. Aisle seats can also be requested.

Disabled Parking

A parking voucher for Q-Park Kent Street car park can be bought from our box office for the reduced York Barbican rate of £5.50, valid  for the day of the event. Please park your car first before purchasing a ticket from our Box Office counter. The Box Office counter opens at 5pm on show nights and will stay open until the end of the interval. There are 4 disabled parking bays for Blue Badge holders in Q-Park Kent Street which are available on a first come, first served basis on the day. For more information about the car park, please visit Q-Park’s website www.q-park.co.uk or phone Q-Park on 01904 639040. The car park address is Kent Street, York, YO10 4AH.

For more information about Access at York Barbican, please visit our website www.yorkbarbican.co.uk.

You can also visit the Box Office in person or write to:

The Box Office, York Barbican, Paragon Street, York, YO10 4NT.

Useful Documents